30-day return request window
You may request a return within 30 days of receiving your order. To start a return, email petnestsolutions@gmail.com with your order number and the reason for the request.
Return eligibility
Items should be unused, undamaged, and in their original condition and packaging when applicable. For health and hygiene reasons, used grooming, dental-care, or other hygiene-related products may not be eligible for return unless they arrived damaged, defective, or incorrect.
Damaged, defective, or incorrect items
Please inspect your order when it arrives. If an item is damaged, defective, or different from what you ordered, contact us as soon as possible and include photos when helpful so we can review the issue.
Return authorization
Please do not send an item back before receiving return instructions from PetNest Solutions. Return destinations can vary by product and fulfillment location, and unauthorized returns may not be accepted.
Return shipping
Unless the item arrived damaged, defective, or incorrect due to our error, return shipping costs are generally the customer's responsibility. Any expedited shipping charges paid at checkout are generally non-refundable unless required by law.
Refunds
If a return is approved, we will notify you after the returned item has been received and reviewed. Approved refunds are issued to the original payment method. Your bank or card provider may require additional time to post the refund.
Cancellations
If you need to cancel or change an order, contact us as soon as possible. We cannot guarantee cancellation or changes after fulfillment has begun.
This policy does not limit any rights you may have under applicable consumer protection laws.