Refund policy

Returns & Refund Policy

We want you to be satisfied with your PetNest Solutions purchase. You may request a return within 30 days of delivery.

To be eligible for a return, the item must be unused, in the same condition in which it was received, and in its original packaging when reasonably possible. Proof of purchase may be required.

To start a return, contact us at petnestsolutions@gmail.com with your order number and the reason for the return. Please do not send items back before contacting us.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us as soon as possible and include your order number and clear photos when available. If approved, we will arrange a replacement, refund, or other appropriate solution.

Non-returnable items

For health, hygiene, or safety reasons, certain opened or used items may not be eligible for return. Gift cards, personalized items, and items marked final sale are also non-returnable unless required by law.

Return shipping

Unless the item arrived damaged, defective, or incorrect, return shipping costs are the responsibility of the customer. Original shipping charges are not refundable unless required by law.

Refunds

Once an approved return is received and inspected, we will notify you. Approved refunds are issued to the original payment method. Your bank or card issuer may require additional time to post the refund.

 

Order cancellations
Orders may be canceled until the item has entered preparation or fulfillment. Once an item has been prepared, we can no longer guarantee cancellation. To request a cancellation, contact us as soon as possible at petnestsolutions@gmail.com with your order number.